Question 1

When was Sapana Carpet-Mats Founded?

Accepted Answer

Sapana Polyweave Pvt. Limited was founded in 1984.

Question 2

Where Are Our Products Manufactured?

Accepted Answer

Our products are manufactured at our state of the art production facilities at Aurangabad, Maharashtra

Question 3

What is a chatai mat?

Accepted Answer

A Chatai is a polypropylene weaved mat commonly used for sleeping, meditation, exercise, outdoor picnics etc.

Question 4

Where can i purchase a sapana carpet-mats chatai?

Accepted Answer

Sapana Carpet-Mats Chatai are available at all the leading retail stores , Amazon.in and from our website sapanacarpetmats.com

Question 5

Which materials are used for making a chatai?

Accepted Answer

Our Chatai- mats compose of 70% Virgin and 30% Recycled polypropylene.

Question 6

What Are The Available Sizes For Chatais?

Accepted Answer

The Chatai is sized as 45x45 cms, 90x180 cms, 120x180 cms, 180x180 cms, 180x270 cms & 270x270 cms.

Question 7

How many collections does the chatai have?

Accepted Answer

The collections we currently offer for Chatais are Kilims, Floral, Geometric, Abstract, Ikats, Stripes & Wanderers.

Question 8

How to select the ideal chatai?

Accepted Answer

Consider the space where you are going to use your chatai and measure it. Proceed to select a Chatai that fits the measured space as well as select the motif/pattern & colour of a chatai that complements the decor of that space well.

Question 9

How to take care of and maintain chatai?

Accepted Answer

You can opt for wiping the surface of the chatai with a wet cloth or use a garden pipe to clean it.

Question 10

How many sizes are available for area rugs?

Accepted Answer

We have area rugs sized as 57x140 cms, 90x150 cms, 100x150 cms, 120x180 cms, 150x210 cms & 180x270 cms

Question 11

Are the area rugs and carpets hand-woven?

Accepted Answer

No, the rugs and carpets are machine-produced for precision of designs and patterns.

Question 12

Are these area rugs manufactured in india?

Accepted Answer

No, these area rugs are manufactured in Egypt.

Question 13

Do you cater to making customised area rugs?

Accepted Answer

No, at present we do not offer the facility of customised rugs.

Question 14

Do you offer maintenance services for area rugs?

Accepted Answer

No, we do not offer any maintenance services for area rugs.

Question 15

Are the area rugs and carpets pet-friendly?

Accepted Answer

Yes, the area rugs and carpets are pet-friendly.

Question 16

How to take care of and maintain area rugs?

Accepted Answer

You can shake the rug or vacuum it regularly. Do not bleach, spot clean or dry clean. Avoid exposing the door mat to direct sunlight.

Question 17

Are the area rugs and runners stain-washable?

Accepted Answer

Our rugs and runners are easy to clean and maintain. You can clean off the stains using a damp cloth or vacuum. The rugs and runners should never be machine washed. Instead you can opt for dry clean or spot clean. Care must be taken to avoid exposing the rug to harsh sunlight.

Question 18

Do the colours of the area rugs run?

Accepted Answer

No, the colours of the area rug won’t run. Prolonged use may lead to some colour fade.

Question 19

How many collections do we have?

Accepted Answer

Our Rugs and Runners collections are Kashan, Mashael, Portland & Comfort

Question 20

What is the difference between a door mat with backing and without backing?

Accepted Answer

Door mats with backing come with a backing material that provides stability and lends anti-slip properties to the door mat. A door mat without backing is equally durable and stable and has non-slip properties.

Question 21

Is the coir door mat made of artificial material?

Accepted Answer

The coir mats are made with 100% Hard Wearing Coir that is made of naturally available coconut.

Question 22

Where can i use an anti-slip doormat?

Accepted Answer

Anti-slip door mats are most beneficial for bathroom floors, kitchen floors, or on tile surfaces.

Question 23

How to maintain and clean a doormat?

Accepted Answer

Shake off the doormat regularly and use a vacuum. Do not bleach or steam clean and avoid exposing the doormat to direct sunlight. Our Bristol range of doormats can be machine washed.

Question 24

Are there separate shipping charges?

Accepted Answer

No, the Standard Shipping is Free.

Question 25

How many days does the order delivery take?

Accepted Answer

The estimated delivery time is 3-5 business days.

Question 26

How much time does it take for a refund?

Accepted Answer

We initiate the refund process once we receive the products from you in its original packaging. Usually the refund process takes 15-20 days.

Question 27

Is there a way to track my order?

Accepted Answer

Yes! You can easily track your order with the tracking number we provide once you have successfully placed an order with us.

Question 28

What are the payment options available?

Accepted Answer

We accept all major credit / debit cards, UPI/QR, Netbanking & Wallet

Question 29

How do i cancel my order?

Accepted Answer

To cancel your order, you need to send us an email on marketing@sapanamats.com within 24 hours of placing your order.

Question 30

What is the exchange period of a product after delivery?

Accepted Answer

Exchange period of a product is 10 days from the date of delivery. Once we receive the product at our facility, we will thoroughly inspect the product for any damages. Products without original packaging won’t be eligible for exchange , return or refunds.

Question 31

What is the warranty of the products?

Accepted Answer

We guarantee the product to be free of any manufacturing defects.

Question 32

Can i exchange a chatai for a rug?

Accepted Answer

No, you cannot exchange a chatai for a rug. You can place a new order instead!

Question 33

Do you offer home trials of the products?

Accepted Answer

At present, we do not offer any home trials of the products.

Question 34

Can we order products on the website from outside india?

Accepted Answer

No, you can not order products from our website from outside India.

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