Are there separate shipping charges?
Yes, the Standard Shipping cost is INR. 100
How many days does the order delivery take?
The estimated delivery time is 3-5 business days.
How much time does it take for a refund?
We initiate the refund process once we receive the products from you in its original packaging. Usually the refund process takes 15-20 days.
Is there a way to track my order?
Yes! You can easily track your order with the tracking number we provide once you have successfully placed an order with us.
What are the payment options available?
We accept all major credit / debit cards, UPI/QR, Netbanking & Wallet
How do I cancel my order?
To cancel your order, you need to send us an email on firstname.lastname@example.org within 24 hours of placing your order.
What is the exchange period of a product after delivery?
Exchange period of a product is 10 days from the date of delivery. Once we receive the product at our facility, we will thoroughly inspect the product for any damages. Products without original packaging won’t be eligible for exchange , return or refunds.
What is the warranty of the products?
We guarantee the product to be free of any manufacturing defects.
Can I exchange a chatai for a rug?
No, you cannot exchange a chatai for a rug. You can place a new order instead!
Do you offer home trials of the products?
At present, we do not offer any home trials of the products.
Can we order products on the website from outside India?
No, you can not order products from our website from outside India.